Privacy policy

(For neshama wellbeing website & booking platform)

Last updated: 14/11/25

Introduction

Neshama Wellbeing (“I”, “me”, “my”) is committed to protecting your privacy and handling your personal information with care.
This policy explains how I collect, use, store, and protect your data in accordance with UK GDPR and the Data Protection Act 2018.

By using this website or booking a service, you agree to the terms outlined here.

What information I collect

I may collect:

1. Personal information you provide directly

  • Name

  • Email address

  • Phone number

  • Booking details

  • Payment information (processed by third-party platforms only)

  • Intake form information (emotional wellbeing, intentions for sessions)

2. Automatically collected information

  • IP address

  • Browser type

  • Cookies (standard analytical cookies)

How I use your information

I use your information to:

  • Process bookings

  • Communicate with you regarding appointments

  • Provide services safely and appropriately

  • Send workshop or session information

  • Improve website performance

  • Respond to enquiries

  • Maintain secure records (for insurance compliance)

I do not sell or share your data with third parties for marketing.

Lawful basis for processing

I process your data under the following lawful bases:

  • Contract (to provide the services you book)

  • Consent (newsletter sign-ups)

  • Legitimate interest (business administration)

  • Legal obligation (insurance & safeguarding requirements)

How your data is stored

  • Secure password-protected systems

  • Encrypted booking tools

  • Email communications stored securely

  • Notes kept minimal and confidential

Data is stored for up to 7 years as required by UK insurance law.

Your rights

You have the right to:

  • Access your data

  • Rectify incorrect information

  • Request deletion (where legally possible)

  • Withdraw consent

  • Request restriction of processing

  • Lodge a complaint with the ICO (ico.org.uk)

Third-party services

I may use:

  • Booking platforms

  • Payment processors

  • Email providers

  • Website analytics
    These services have their own privacy policies.

Contact

To request information or raise a concern, please email:
neshamawellbeing@icloud.com